Press Release 2010
CSS inaugurates its 1,000 seat, fully operational technology support and service center in Philippines
February 03, 2010
Manila, Philippines, 02 February 2010: CSS, the leading enterprise and consumer support services organization, headquartered in San Jose, CA, today announced the inauguration of its fully operational 1000 seat service delivery unit in Manila, Philippines. With capacity to accommodate a total of 2,000 employees, the facility predominantly offers multi-lingual customer services, retention services, inbound & outbound sales, technology & other integrated BPO services covering over 8 industry verticals for North American and European customers.
CSS' new facility is located at Taguig city, Fort Bonifacio, which is well connected to Manila and located close to Makati and NAIA. CSS plans to increase its headcount in Philippines to around 2,000 by FY 2010. This is in line with the company's aspiration to emerge as a strong player in the Philippines BPO space.
Announcing the inauguration of Philippines facility, Mr. Nick Sharma, CEO, CSS, said, "The Philippines BPO industry is witnessing a very interesting phase of business outsourcing. Aided by a highly conducive business atmosphere, a vast talent pool with the right skill set for consumer & technical support, multilingual capabilities and a state-of-the-art infrastructure, Philippines has emerged as one of the key global hubs for the BPO industry. We felt this is the most opportune time to expand our capabilities in Philippines and extend our portfolio of superior, effective support services to customers."
The global BPO industry has once again started to look up even as outsourcing is maturing and more businesses start opting for it. This is sure to draw significant investment into Philippines, with more employment generation and an added thrust towards realizing further economic development of the country.
Elaborating on CSS corporate strategy for FY 2010, Mr. Nick Sharma added, "Powered by our One-World delivery model, CSS is transforming into an integrated BPO player from a pure play tech support company leveraging the various technology platforms it has created bringing an edge for the new verticals. We are investing in new verticals like Retail, Travel & Hospitality, Business Logistics and high tech internet & communications. CSS is upping the ante on the customer service front, apart from increasing our global footprint in the company's core area of expertise in Tech Support."
CSS One-World delivery model provides customers the right blend of expertise at least possible costs, thereby assuring OPEX optimization for its customers and proven Service Assurance of 100% Customer Referenceability. The company's rapid expansion in Philippines is a validation of its customers' confidence and trust in its services.
With a 100% referenceable customer base, CSS has built long term relationships with 80+ clients in the last 10 years across United States, Poland, India and the Philippines, offering the advantage of cost beneficial off-shoring, while maintaining high customer service standards. The company also has a redundancy centre in Singapore.
CSS has an employee base of around 4300 professionals handling over 30,000 customer transactions every day, for over 20 Fortune 1000 companies.
About CSS
CSS, a global technology solutions provider, focuses on IT operations management services aimed at optimizing its customer's IT operations. CSS offers solutions in the area of Enterprise and Consumer Technology Support, Application Lifecycle Management and Remote Infrastructure Management Services. The company has proven expertise in developing; supporting and managing its customer's entire technology stack (servers, networks, systems and technologies as well as applications running on them) on a 24x7 basis globally. In addition, CSS has an impeccable record of delivering the whole gamut of technical and customer support services for both enterprise and consumer technology products and applications on a global basis. With a unique "100% referenceable customers" mission statement, the company lives and breathes operations support and customer satisfaction.
Head-quartered in San Jose, CA, CSS currently has global operations centers in Chennai (India), Utah (USA), Poland (Europe) and in the Philippines. CSS has over 80 customers including Industry leaders such as Alcatel-Lucent, Sun Microsystems, & Blackboard Inc as its long term customers. CSS is a professionally managed, privately held company with investments from SAIF, Goldman Sachs and Sierra Ventures.
