Press Release 2007
CSS presents on "Driving Excellence in Offshore Service Delivery" at the Services Leadership 2007 Conference
October 09, 2007
WHAT: Conference designed for support management and leaders in the technology service and support industry.
WHERE: The Sheraton New Orleans Hotel, New Orleans
WHEN: 11 a.m. to Noon, Monday, October 1, 2007
WHO: Chris Horning, Executive Vice President, Consumer Services of CSS with additional speakers from CSS and a featured client.
Cybernet-SlashSupport (CSS), a leading global provider of outsourced technology operations management services, discussed “Driving Excellence in Offshore Service Delivery - Opportunities, Challenges and Our Recipe for Success” at the Services Leadership Conference 2007, where CSS is a sponsor.
Chris Horning, Executive Vice President, Consumer Services of CSS discussed on how to drive maximum value from an offshore service-delivery model. The session detailed on how a CSS client achieved excellent customer service delivery through creative improvements in operations processes.
Take-away points will compare and contrast internal support with outsourcing, as well as how to create and manage strategic partnerships by understanding the advantages and challenges of the offshoring industry.
The second annual Services Leadership 2007, organized by the Service & Support Professionals Association, provides technology professionals a forum to learn how to create a services organization that drives breakthrough customer success.
Chris Horning is the Executive Vice President of Consumer Services with CSS. Chris oversees client acquisition, service transition, service delivery excellence and implementation of organization wide process development initiatives. Prior to joining CSS, Chris was the Vice President of Operations for InTelegy Corporation.
About Service & Support Professionals
Founded in 1989, the Service & Support Professionals Association (SSPA) has grown to become the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service and customer relations organizations around the globe.
About CSS
CSS is a leading provider of global technology operations management services with close to 5,000 employees and offices in North America, Europe, and Asia, including world-class offshore delivery centers in India. Driven by a corporate mission of "100% reference-able customers", CSS is committed to building long-term client partnerships that maximize quality, availability and reliability while minimizing costs and risks for its clients. CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and provides testing/QA and support solutions for products and applications from ISVs and consumer technology providers. The company is backed by Goldman Sachs and Sierra Ventures.
For more details visit, www.csscorp.com
